With the release of our May 2020 Client, customers that utilize Sophos and Bitdefender antivirus will need to add exclusions for Senso within these programs and also exclude them inside of the Senso portal.

Firewall exclusions article for Senso

Anti-Virus Configuration for Senso

Please find links below to exclude Senso in Sophos and Bitdefender:

Bitdefender:

https://www.bitdefender.com/consumer/support/answer/13427/

Sophos:

https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/ScanningExclusions.html

Instructions for adding exclusions in Senso Admin portal

Adding Sophos and Bitdefender as exclusion in Senso Admin portal:

https://support.senso.cloud/support/solutions/articles/79000116170-a-website-or-application-that-uses-its-own-ssl-certificate-is-not-working