Release - 13th August 2021

Senso Portal (2.9)


  • Violation and teams violation row clickable: the entire row of information can be clicked to view violation

  • Add [ALERT] to user name on violation: Alert will be visible for violations in list view, violations can be viewed by expanding properties next to device

  • Switch ORG table to be updated to match other tables in portal

  • Asset -> Report -> Neverware table search boxes

  • Report Concern report to person

  • Change Report Concern permissions

  • Add phrase definition to violation modal

  • Hide module shortcuts when switching regions

  • Hidden error prevents creation of ticket

  • Scope tags by Organisation Id

  • Resync individual user

  • Enable individual integrations for user

  • Save all fields for ticket edit view

  • Logging UI table filter changes

  • Logging filters to have their own panel

  • Asset table checkbox fixes

  • Policy JStree active colour

  • Logging Reports - datatables

  • Ticket creation via toolbar results in closed ticket

  • Dashboard: Show number of assigned devices per site

New Feature

  • Thumbnail to search for name and device

  • User Preferences - Disable Vio Alert Popup

  • Asset saved report


  • Asset server offline status icon and alert time

  • Asset Manager -> Org / Site Settings / Alerts Config dark mode styling

  • Asset server offline status alert triggers multiple alerts

  • Service Desk; Automation Rule - Email Assigned Technician not working correctly

  • Listview violation table doesn't load when reopened

  • Logging: On first load logs are being are requested twice

  • Logging: Clicking a violation log "action" which has multiple values doesn't set the correct filters

  • Logging: Violations with multiple actions are not visible in the log table

  • CleverSync does not appear to be syncing after initial manual sync

  • Asset Manager; Reports > Neverware table search boxes not clearing results correctly

  • Detection Library Admin - Blob hash is not updated when changes are made to library

  • Detection Library Admin - Blob library items are added without an ID

  • Dragging Devices into groups not behaving correctly

  • Group Filters loading slowly when selected

  • Violation Logs are not showing in Quickview for Chromebooks

  • Service Desk - User is unable to select tags on tickets

  • Service Desk; Email Forwarding - Email containing a Signature will not come through on Service Desk

  • Asset manager applications list displaying duplicates

  • Raising a ticket through an email will always create a new user

  • Scrollbar when creating an allow apps policy

  • screen size on remote control on ticket

  • Service Desk - 500 Error gets thrown when creating a new Queue with a ticket prefix > 3 Characters

  • Reporting concern isn't appearing in the table in admin centre

  • Delete tasks will only delete the last instance in the table

  • Disabled technician can still see technician replies

  • Service Desk - Email Forwarding not working

  • Logging/Safeguarding Module - UMFD-# username being displayed in Violation logs

  • Delete Asset not working

  • Log call-back attempt is logging with incorrect date

  • non technician user cancel create ticket

  • Android device when online not displaying at the top of the list view

  • Ms Teams Sync - Difference sync delete not removing groups

  • MsTeams Sync integration fails to be added after authorising in Portal

  • MS Teams App Logging - When the user clicks on the email link for a CRITICAL violation, the user is taken to a blank screen

  • Service Desk Theme UI fixes

  • Subject isn't being input to emails

  • Negative Overview Count Values

  • Non Admin Technicians or Role View Permissions Error

  • Sending a file under 5 bytes, does not send

  • Send File Association Structure Bug

  • Select all then edit only changes first

  • Detection libraries -> Manage libraries panel bg

  • Firefox To issue hiding option

  • Teams Sync Mappings | Groups returned are always for the last opened tenancy

  • Allow apps order has been corrected to reflect order from policy manager

  • Teams sync mapping collapsible fields, collapses top integration if all open

  • Loggings coming in an hour behind


  • Update Template images for graphs in asset customisation

  • Update Asset Settings UI

  • Assign Tag to Ticket Functionality

  • Delete Tag Functionality

  • Create Tag Functionality

  • Add filter panel to logging vio

  • Scope tags by Organisation

  • Add OrganisatonId column to Support Ticket Tags table

  • Change all logging tables to use new datetime at top of page


  • Update Chromebook configuration JSON with new promptRemoteOnly option: ability to only prompt users to share screen when in full screen view device instead of just thumbnail view

  • Support Ticket Tags

Release - 4th June 2021

Senso Portal (2.8)


  • Add Severity by Status Counts to Logging Overview
  • Right click add pin doesn't work
  • Deleted Tickets table hover color
  • Disabled form box styling
  • Admin Center: Hide dashboard if no data is visible
  • Audit Logs: Allow filtering by parameter contents
  • Test Connection: Needs a close (x) button
  • Manage Users: Reword no site assignment warning in add/edit user
  • Admin Center: Hide Logging menu item when user doesn't have access to view any log types
  • Module toolbar: Hide Logging module when user doesn't have access to view any log types
  • Edit Device: Change wording for "Allow Google Classroom groups..." to include all integration group types
  • Move edit preferences button to bottom
  • Logging table hover over
  • Standardizing admin tables
  • Rename clear to deselect and add clear search button
  • Select Available Libraries in Logging Filters
  • Option to overwrite existing devices when re-imaging with the same name and site ID
  • Move Queue Functionality
  • Open module tab capping
  • Will resize module area to fit screen
  • Module multi line areas aren't text area
  • User bubble colour overlay
  • Module area now resizes so that the module toolbar arrows don't get obscured
  • Block resources option default theme
  • Admin -> Devices -> Edit -> Restrict Groups colors (dark mode)
  • Admin -> Devices -> Edit -> Modal color (dark mode)
  • Thumbnails now use space more efficiently
  • Block USB table with smaller screen
  • Shortcuts now require name on creation
  • Toggle boxes are difficult to read in modules (Improved)
  • Default colours for priority
  • Ticket chats and files in dark mode and high contrast
  • Service desk ticket panel view
  • Removed blur around tab header in dark mode
  • Searching for matching terms mid-way through a string
  • User Preferences for Console View
  • Add displayName into Device Details
  • Can now change list view username in preferences

New Feature

  • Add 'Visual Threats' Count to Logging Overview
  • Site by Status Logging Report
  • Logging Overview - User Customization
  • Inactive module tabs switched to icons to save space
  • Custom scrollbars to match admin-center style
  • First site still opening (treeview) when default chosen
  • 'Listview Device Info' Expand Button
  • Add OS + device icon to Listview
  • User made status look different
  • Create Peer link test


  • Multi Select Filtering
  • Add UK POSH/ US Child Welfare Helpline to logging
  • Add Does Not Contain log filtering
  • Confirm button now disappears after uncovering a user
  • NOT to send Verification Emails to Users Imported by Microsoft Teams
  • Exporting chat transcripts
  • Name the Asset alert columns


  • Update Stats on Status Change
  • Logging 'site by status' report - site comes through as undefined
  • Dragging Devices to Groups
  • Copy Role: Permissions aren't copied
  • Block Resources: Incorrectly shows as scheduled when policy is disabled
  • CSV User Import: Overwrite existing is ignored for delegated users
  • CSV User Import: Import succeeds/fails but status column never changes
  • Service Desk View Permissions
  • Logging Overview Timezone Issue
  • Service Desk - Queues - Edit, Move, Delete buttons
  • Error 500 when editing send message policy
  • Add links to help menu
  • Site names in List view not updating
  • Default site is selecting Clever group instead of Org
  • Edit device group filter NOTLIKE filtering
  • Asset Chrome Count and device mismatch
  • MyConcern - Sending report fails with internal server error
  • Task options drop-downs showing up in the wrong place on screen
  • Teams Sync - Groups with members only in subdomain do not sync
  • Live chat on tickets
  • User ticket view not loading with console errors
  • Editing automation rules
  • Block USB table initialisation issue when running on multiple devices
  • List-view header missing line
  • Remove line in shortcuts modal
  • Send File upload fails for files larger than 2.14GB
  • Module Toggle Button (dark mode)
  • Unprioritized / uncategorised option doesn't save
  • Service desk duplicating users
  • Service desk Chats not in date/time order
  • Unable to leave comments on tickets
  • New user site assignment
  • Inability to scroll when viewing tickets
  • Deleting Automation rule
  • Support ticket backgrounds in dark mode / high contrast mode
  • Creating Mute sound shortcut
  • Concern Reports - Unable to Save
  • Changing Status Bug
  • Role Name needs to show error validation
  • Creating ticket issues

Release - 27th February 2021

Senso Portal (2.7)


  • Hide control modes on Chromebook devices in RC
  • Empty Pin group folder
  • Replace Twitter Feed with Senso Messaging Portal Feed
  • Teams Monitoring - Add support for greater than 1000 security groups to mapping
  • Teams Chat Logging - Add email alerting for violations

New Feature

  • RC toolbar autohide in full-screen mode
  • Mapping AAD Security Groups to Add Users and Mapping roles
  • Prevent users deleting a role when mapped to a security group
  • "Hide groups button" added


  • Dark mode create task button


  • Dates in logging graphs are in American format MM-DD-YYYY
  • Program Usage hover over UI (dark mode)

Release - 29th January 2021

Senso Portal (2.6)

New Features 


  • Users can pin frequently used modules so that they appear at the start of the module toolbar
  • Modules are now grouped by category to allow for increased functional visibility
  • Users can now search for groups from the tree

Delegated Users

  • Bulk import of delegated users from CSV


  • A new "Reports" tab has been added containing seven report types, with more to following in future releases



  • Added a "Site" column to the list view table displaying the device's assigned site
  • Thumbnail loading state indicator added when switching groups


  • The Logging overview has been redesigned with a cleaner view and more analytics


  • Added the ability to choose the default console view (list or thumbnail)

Remote Control

  • Selecting a "full" screen scale option will now automatically enter the browser's full screen mode
  • Thumbnail screenshot file names improved to show more information

Support Ticket

  • Added "Email Assigned Technician" automation option

Teams Monitoring

  • Added an indicator to messages which have been deleted when viewing the chat transcript
  • Displayed the original message content in the chat transcript when viewing a violation for a deleted message
  • When viewing the chat transcript for a violation, if the violating message has been edited to no longer contain the violation term the original message content will be shown for comparison
  • As per customer feedback the Teams violation table columns have been reorganized
  • Added column selector to Teams violation table
  • The Microsoft Teams tab is now viewable with no licence


  • Further improved dark and high contrast themes

General UI

  • All tables now have a fixed height, allowing easy access to pagination
  • Header bar height reduced, giving more vertical space for other elements
  • Searchbar moved back into the module bar to keep more vertical space for other elements
  • Group and list view panels have independant scrollers, allowing quicker access to devices and tools with less scrolling needed
  • Added a hover over icon to device thumbnails which displays the device name and assigned site
  • Wide tables will automatically scroll horizontally when the mouse is hovered near the edge of the table

Bug Fixes


  • User display names will be now be displayed correctly for devices in all group types
  • User "last logged in" date will now be sorted correctly
  • Fixed error with attempting to get user preferences when none are set
  • Fixed rare error when accessing the portal from a device with the Senso Client installed

Concern Report

  • The "Report options" dropdown will now be correctly displayed under the button

Clever Sync

  • Added additional error handling

Delegated Users

  • Fixed permissions check for delegated users to ensure that only their delegated role is considered when determining access


  • Deleting devices should no longer fail if the device is currently online in the Senso Portal


  • Removing Remote Power On policies from groups with no filters will no longer cause an error


  • Archived logs no longer require the violation table to be loaded first for log images to display
  • Violation log status changes are now reflected in the correct table column

Remote Control

  • Taking control of a device will no longer prevent interaction with the module search bar


  • Users will now be correctly signed out of their account automatically once they reach the end of their allowed login period
  • Switch org option removed when not available in Admin/User preferences

Service Desk

  • Admin area styling improvements and fixes

Release - 7th November 2020

Senso Portal (2.5)

New Features


  • It is now possible to lookup the definition of violation keywords from the Senso libraries

Teams Monitoring

  • Added the ability to exclude users in specified security groups from monitoring



  • Updated support links for the new support portal


  • Added the ability to add devices to groups by domain name

Teams Monitoring

  • Highlighted violating message when viewing chat transcript
  • Added export CSV and print options for Teams Monitoring logs

Bug Fixes


  • Fixed an issue allowing module licensing checks to be bypassed when creating policies
  • Fixed an issue with delegated users being able to use modules the delegated organization is not licensed for

Concern Reports

  • Fixed an issue preventing viewing of concern reports by non-admins


  • Fixed an issue where devices selected in the list view would be unselected when remote controlling a device


  • Fixed an issue where in certain circumstances logging tables would fail to load

Release - 18th September 2020

Senso Portal (2.4)

Breaking Changes

Browser Support

  • Internet Explorer 11 is no longer supported (portal side), however, web traffic from IE11 can still be logged

TURN Servers

New Features

Teams Chat Monitoring

  • Monitor Microsoft Teams chat for inappropriate messages and images using A.I based visual threat detection engine.

Service Desk


Don’t let an IT issue slow you down, with Senso Service Desk you can submit issues and technical queries straight to the Senso centralized web platform. From live screen access straight from the ticket itself, automated responses, and reporting, we’ve got you covered."

Want to see Service Desk or Teams Chat M in action? Request a demo here -



  • We have introduced new sending domains to ensure that all emails sent for our EU customers are solely processed within EU data centres.  This is due to a recent change in the GDPR status of 3rd party providers.

Teams Sync

  • Archived teams groups will no longer be synced.


Bug Fixes

Dedicated Device Groups

  • Fixed an issue where a user accessing the portal from a device with dedicated device groups was unintentionally given permission to modify the assigned groups.

Critical Update Senso Client 2020.9.16.1

Changes and bug fixes:

  • Added API Back-off (429) ... if the license is 'Expired', it will wait 30mins before asking the API for new token and 15mins for 'Untrusted' devices.  A client restart or device logoff/restart will cause an instant token request
  • Fixed an issue in the Teams and AAD Groups detection module where senso would intermittently not be able to retrieve the groups
  • Fixed an issue with detecting User info such as user email
  • Fixed an issue where Senso would stop trying to get a security token or download core modules after a few minutes and appear Online but nothing will run.  Now senso will never stop trying to get the senso token and core modules
  • Fixed an issue in the module loading system where previously it would cause an infinite loop if a new module was uploaded to the portal while the older module was already loaded, causing high CPU and RAM

Release - 03/08/2020

Senso Portal (2.3)

New Features


  • Keyword Match Criteria - Added the ability to require that violations only occur when multiple keywords are detected.
  • Share Violation Link - Added the ability to email a link to a violation log.



  • Sorted the sites drop-down alphabetically.


  • Allowed servers using the TURNS protocol to be added.

Remote Control
  • Added additional screen scale options.

Data Sync

  • Added configuration section in Admin Center (Data Sync) for CPOMS
  • Ability for users to report violations and concern reports to CPOMS

Asset Manager

  • About Page added: about page now displays new updates for each release.
  • Edit Assets: simply click on a windows asset (or multiple assets) in the asset table and select edit from the top. A side bar will open allowing you to edit many different fields. Edits can be locked to avoid the machine from overwriting them in the future.
  • Delete Assets: windows assets can be select from the asset table and deleted, making it much easier to clean up your data rather than relying on the Clean old or duplicate assets function.
  • Customise dashboard charts: Select which two charts you would like to display on your asset dashboard.
  • Default Site: pick your default site to display when first loading the asset manager.

Bug fixes
  • Fixed an issue where large amounts of white-space would be added to the user interface when attempting to add policies.
  • Fixed an issue where the logging area would fail to load.
  • Fixed a visual issue where custom detection libraries would appear to have duplicate items after editing an item.
  • Fixed an issue where the screenshot action would always be set to true when importing a CSV detection library.

Release - 14th May 2020

Senso Portal (2.2)

New Features

Microsoft Teams

  • Groups Sync - Automatically create and populate groups in the portal based off your existing Teams groups. 
  • User Sync - Automatically create user accounts in Senso for users in your Teams tenancy.

Remote Control

  • Tabbed Remote Control - Remote control has been moved to a tabbed view allowing for multiple simultaneous control sessions. The restrictions on switching groups during remote control have been lifted.
  • Remote Copy and Paste - Remotely copy and paste text between the web console and remote device.


  • Live Violation Alerts - Violation alerts will now show in the list and thumbnail view for users with sufficient access.
  • Delegated User Violation Emails - Delegated users can now be configured to receive violation emails.


Remote Control

  • New profile settings have been added, such as the option to automatically take control when a remote control session is created.


  • Logs are now viewable by group and users can be restricted to only see their groups' logs.

User Management

  • A warning will be displayed when editing user login restrictions if a role is already applying login restrictions.
  • It is now possible to view more than 1000 audit logs for a user.


  • Users on Windows devices will now show in Google Classrooms when their email address matches a student in the class.

Delegated Access

  • Delegated organizations are now searchable.
  • Delegated organizations are now sorted alphabetically.

Bug fixes

  • Fixed an issue with site assignment permissions not working as intended for some users.
  • Fixed an issue preventing bulk un-assignment of roles.
  • Fixed an issue preventing violation images from being printed.
  • Fixed an issue where user preferences weren't updated immediately after being changed.


  • Caption logs have been removed.

Senso Client (2020.5.7.0)

We have identified an issue affecting client connectivity in the previously released 2020.5.4.0 version. Please update to 2020.5.7.0 as soon as possible.

  • Modularized core functionality to allow for dynamic updating without deploying a new client MSI
  • Improved general load times of modules
  • Web Filtering Driver Update
  • Added a retry mechanism in the event a module fails to load

Release - 14th Feb 2020

Concern Reporting System


  • Allows students to report issues, such as bullying, with options to include a screenshot or remain anonymous. 
  • Reports can be viewed in the Admin Center of the Senso Portal and may be forwarded to MyConcern (if configured). 


Client (Windows)

Portal (Admin Center)


Portal Messaging System


  • Users can now receive messages from the Senso directly in their portal. This will allow for notifications of product updates, new features and 
  • Supports polls and embedded content such as YouTube.


Messages view(Portal)


Close Active Tab


  • Closes the currently active tab in Chrome (support for other browsers will be added in the future where possible).
  • Available for Chromebooks and Windows.


Module icon (Portal)


A.I. Powered Visual Threat Analysis/Detection


  • Uses advanced A.I. to Analyse violation images to detect the presence of material from the following categories:
  1. Alcohol
  2. Child Sexual Abuse
  3. Drugs
  4. Extremism
  5. Gambling
  6. Gore
  7. Pornography
  8. Swimwear/Underwear
  9. Weapons

  • Assists in reducing false positives and helps with directing attention to those violations which require it.


Violation Logs (Admin Center)



Pin Groups


  • Portal users can now create PIN groups. These allow for clients, such as those from a 1:1 programme, to be more easily grouped on an ad-hoc basis by entering a PIN.

PIN Group Screenshots

Add PIN Group(Portal)


Join PIN Group (Chromebook)

Clever Sync and Single Sign On (US customers Only)


  • Allows syncing of classes from Clever ( This will automatically create and populate groups within Senso for each of a teacher's classes.
  • Allows Clever users to sign-on into the Senso Portal


Clever Setup (Admin Center)


Groups View(Portal)


Import Detection Libraries From CSV


  • Allows whole detection libraries to be imported into the senso console in a CSV format
  • Download a CSV template from the portal that will assist with creating libraries.


CSV Libraries (Admin Center)

Import Library (Admin Center)

Module Toolbar


  • Added the ability to quickly search for modules located on the top bar
  • Improved the scrolling of the module on mobile devices


Module Search (Portal)


Software Improvements

Asset Management


  • New report types have been added and existing report have been improved.
  • Device Usage Activity (idle time, power on/off, etc...) is now captured for Windows devices.
  • Work to support other devices, sucj as chromebooks, is ongoing. Currently a count of Chromebooks is available within Asset Management.
  • Software report allows you to select software (From a known list of installed software) to report on.
  • Software report allows you to find versions of software Before, Between and After specified version numbers


Reports (Admin Center)

Site bandwidth report (1 of 3 bandwidth reports):


Software Report 1, report on specific software:


Software Report 1 Results:

Software Report on 'senso':


Software Versions Report:


Software Versions Report Results:


Device Usage Activity:




  • Added the ability to group by a device's local IP address
  • Added the ability to group by a device's user's email (If available)


Group filters (Portal)


List view


  • Group member can now be selected/ticked by their current status (online, logged in, logged out, offline).
  • Added the ability to drag group members to other groups to add them, great for teachers who want to quickly add a user into a persistent Banned Internet Group.
  • Icons and table options have been rearranged to be more obvious for users and reduce vertical space used.


Selection/tick options (Portal):


Drag to add to group (Portal):


New List view Icons Layout(Portal):


Block Resources


  • Added timed options. These are enforced for Google Classroom groups to allow for Block Resources to be used without teachers leaving blocks on permanently or accidentally.


Timed options (portal)

End Session



  • Added an option to set a minimum idle time of X minutes before ending a session. This helps to avoid accidental logouts/shutdowns for users who are still using a device.
  • Can be used in a schedule to automatically shutdown or logout machines that are idle.


Wait until idle(Portal)


Portal Login Page


  • The login page has been updated with a cleaner look.





Along with many bugfixes and tweaks across all areas of the product