If you find an address being blocked by our Webfilter these are the steps to whitelist the URL and allow access.

Firstly, you will need to create a custom Library to include the websites you wish to whitelist:

*Logging Policy must be applied to Site/Group for Detection Libraries to become active.

1. In the Admin Portal, choose Detection Libraries. 

2. Click the Green  to create a New Library.

3.  Name your Library and check the Enable box to activate.  Library Visibility tab limits the access site users have to view/modify libraries.

4. Choose Edit next to named library. (In this example its called report VPN , but

5. Click the Green  to add items into named Library.

In this case, we wish to add the URLs that require whitelisting as per the below. Please note that our system will wildcard any entries, and we recommend not including "https://" or "http://" in the URLs.

And it should display as per the below:

We need to now enable this whitelist in your Logging policy, navigate to the policy, Items - Edit:

Scroll to the bottom, find the new library, and enable:

Now any address added into this library will also be whitelisted.