If you find an address being blocked by our Webfilter these are the steps to whitelist the URL and allow access.

Firstly, you will need to create a custom Library to include the websites you wish to whitelist:

*Logging Policy must be applied to Site/Group for Detection Libraries to become active.

1. In the Admin Portal, choose Detection Libraries. 

2. Click the Green  to create a New Library.

3.  Name your Library and check the Enable box to activate.  Library Visibility tab limits the access site users have to view/modify libraries.

4. Choose Edit next to named library. (In this example its called report VPN , but

5. Click the Green  to add items into named Library.

In this case, we wish to add the URLs that require whitelisting as per the below. Please note that our system will wildcard any entries, and we recommend not including "https://" or "http://" in the URLs.

And it should display as per the below:

We need to now enable this whitelist in your Logging policy, navigate to the policy, Items - Edit:

Scroll to the bottom, find the new library, and enable:

Now any address added into this library will also be whitelisted.

Finding the Logging and Blocking Policy

Logging and blocking policies can be set at any level. Typically, the policy would either be at the top level or at the site level. Alternatively, you may find it set on a group within the sites.

If you don't know where you are logging and blocking policy is set. You can tick the device you are seeing this issue on and then click the passport.

That should open a window for you that will show which policies are affecting the device and where they are.