If you find an address being blocked by our Webfilter these are the steps to whitelist the URL and allow access.

Firstly, you will need to create a custom Library to include the websites you wish to whitelist:

*Logging Policy must be applied to Site/Group for Detection Libraries to become active.

1. In the Admin Portal, choose Detection Libraries. 

2. Click the Green  to create a New Library.

3.  Name your Library and check the Enable box to activate.  Library Visibility tab limits the access site users have to view/modify libraries.

4. Choose Edit next to named library. (In this example its called report VPN , but 

5. Click the Green  to add items into named Library.  

In this case we wish to add the URL's we require whitelisting as per the below:

And it should display as per the below:

We need to now enable this whitelist in your Logging policy, navigate to the policy, Items - Edit:

Scroll to the bottom, find the new library, and enable:

Now any address added into this library will also be whitelisted.