If you want to change the severity of violations so you can stop/start receiving email alerts for certain words. In this example we will change the word gun which has a low severity to a critical severity.
Pre-requisites:
- You need to be an Organisation Admin or a role that has permissions to edit policies, create and edit detection libraries - https://support.senso.cloud/support/solutions/articles/79000116302-creating-roles
- You need to have Safeguard Cloud or Enterprise cloud -
https://www.senso.cloud/pricing - You need to have a logging and blocking policy created - https://support.senso.cloud/support/solutions/articles/79000116262-logging-setting-up
Steps:
- Follow this article on creating a new Detection Library.
- Create a new item that is exactly the same phrase that is being flagged in your portal and set the context to Keyword Detection.
- Make sure that the severity you are setting is either Urgent or Critical if you want email alerts or Low, Medium or High if you dont want email alerts.
- Click confirm on the new item
- Click confirm on the new detection library.
- You will need to now enable the detection library in your existing logging and blocking policy.
