*Start with this article to begin the process of setting up Service Desk.*

Log in to the Admin center of your Senso.cloud account

Click on Service Desk in the right hand panel of options, choose User Management, the Role Manager

Click on Create Role

Give the new Role a Name and choose the options associated with this role.  For administrator roles, all categories should be selected.

Click Create*

*For first time setup of an administrator account, please reference Adding Technician article next