Release Version: 2.12
KEY POINTS:
ClassLink
Senso integrates with ClassLink's Roster Server solution to bring across teacher user account data from ClassLink into Senso without need for any manual imports. Data includes classes, teachers, and students. Teachers can be imported as users automatically during the sync without the need for manual creation and will be automatically assigned a role, configured during setup. Manual import of teachers into Senso is also available for more control. Classes imported will be assigned to the relevant teacher and will be available in their portal to start monitoring and managing their students.
What's new:
ClassLink SSO - ClassLink single sign-on is now available on the portal login page and a quick launch app within ClassLink Launchpad App. Users and teachers with accounts within Senso will now be able to login via ClassLink to prevent the need to login to multiple systems and remember multiple credentials!
Standard View
By default, the user preferences will default to ‘Technical View’ which is the view we all know and love. However, there has now been a preference added to User Preferences which allows users to switch their console to ‘Standard View’. Standard view is a simplified, more basic view of the console – it allows users to create groups which are shown within the Group View tab, clicking on the group then opens the Thumbnail View tab where users can view all devices and run actions against them as you can in Technical View.
Any advanced features that become overwhelming for some users have been removed, such as… the tree view, the list view, policies etc.
Context Menu
Added ability to pin modules directly to the right click context menu, allowing users to right click on devices to run modules and shortcuts seamlessly from the context, allowing for minimal clicks
Customer Feedback
There is now a section directly within Senso that allows users to leave feedback requesting new features, adding suggestions and report bugs about all areas of the product.
Switch User Integration
Switch User Integration gives a user the ability to change which user's integration groups appear in the groups section. Useful if a substitute teacher needs access to another teacher's integration groups. Integration Access now gives a user the ability to give another user access to an integration group, just like any other normal group. Integration Bulk Access allows the user to not only select multiple users to give access to a group (which can currently already be done in normal groups) but also select multiple groups at the same time, useful for giving a user access to multiple groups in one go.
Improvements to Roles / Permissions
The permissions area was too long and unmanageable, this area has now been cleaned up and a search bar has been added to make browsing the permissions easier
Preferences can be assigned to Role
In the Roles section, Role Preferences can now be set. When enabled they will overwrite a user's preferences (user's settings will remain but just be disabled). If a user has more than 1 role and multiple roles have Role Preferences enabled, then the Role Preference with the highest set priority will take precedence.
FEATURES
Service Desk:
Editable Title and Description
Added the ability to edit a tickets title and description, also added is an additional role which can assign this functionality to a role to limit those that can action it
Limit Automation Rules based on Queue Access
When setting up an automation rule, there will now be an option to limit the action to queue access - this will allow for the configuration of a global rule to be created, but still adhering to the access rules for the technicians on actions that involve technicians such as "Email Technicians" and "Assign To"
Ability for Technicians to update a Ticket Queue
Added the ability to edit a tickets queue, in addition to an additional role which can assign this functionality to a role to limit those that can action it
Closure and Resolution placeholders to Email Template
Added in the ability to add the following: Resolution, Resolution Code, Closure, Closure Code to an email template
View Ticket Details when running a Report that returns table data
Added in the ability to click on data within reports returned in a table, to view further information on the ticket
Enable / Disable Automation Rules
Users can now enable or disable automation rules
IMPROVEMENTS
Service Desk:
Updated menu styles to be more consistent
Added Queue to the Archived Tickets table
Rename ‘Deleted Tickets’ to ‘Archived Tickets’
Renaming of the ‘Deleted Tickets’ functionality to ‘Archived Tickets’ for improved user experience, as in reality this is what the tickets are. They can then be permanently deleted from the admin center by users will relevant permissions
Ticket Prefix error message update
The error message displayed suggested special characters however they could not be used so this has now been updated to be clearer. It is letters only.
Allow Email Replies from Tickets Created in Portal
Responses can be added to tickets via email. This functionality has now been expanded to allow email replies for tickets created in the Portal too.
Added On Hold and Awaiting for User filters to Overview
When viewing the tickets overview users can now filter the tickets by those ON Hold and Awaiting User using the predefined filters in the sidebar
Asset Manager:
Offline Alert filtered by Device and Server or Server Only
Added in the ability to filter the asset offline alert by server only or both server and device
Integration
Improvements to the MS Teams Sync information
Added information to the Teams Sync information panel to provide clarity to customers and support
Opening the screenshot image from the bell violation popup (from thumbnail the image is no longer behind the popup, obscuring the screenshot image
Filters should query the database to return all results
Several of the search fields behavior should be consistent across all fields and use AJAX so that all matching logs can be retrieved and filtered as expected.
Additional column search filters are now consistent with other logging tables
Misc. Improvements:
Prevention of Duplication in Custom Detection Libraries
Preventing the duplicates of already added URLs
Device Table Toolbar Update
When assigning a device to a site in admin center the save button will now pop up next to the assign devices section only when a device is selected and disappear when none are selected.
Quick Switch Organization Button
An easier way for users to switch organizations.
Next to the org (in the list tree view), there is now a switch org button. This should only be shown for users who have delegated access.
In the Roles section, Role Preferences can now be set. When enabled they will overwrite a user's preferences (user's settings will remain but just be disabled). If a user has more than 1 role and multiple roles have Role Preferences enabled, then the Role Preference with the highest set priority will take precedence.
BUG FIXES:
Service Desk Fixes:
Email Forwarding
Technicians and Users should now be able to create a ticket via email using our email forwarding functionality
Technician Text difficult to read when editing in Dark or Contrast Mode
When editing a technician, the email of the technician could now be seen when using the system in Dark or High Contrast Mode
Automation Rules Issues
Fixed multiple issues with automation rules
Editing or deleting an SLA Alert Configuration always Edits/Deletes the first in the list
The selection to edit or delete SLA Alert Configurations now won’t load only the first item to be edited or deleted.
Unable to add Subcategory as Service Desk User
When creating a ticket as a standard service desk user, the subcategory field will now return options.
State of Ticket not updating until Closed and Reopened
When changing tickets state to closed, the actions bar will now update automatically without a refresh and reopen.
Navigating to Archived (originally deleted) tickets within Service Desk times out
The spinning icon and time out error is now gone when clicking to view the archived tickets in the admin center service desk
Automation Rule dropdown ‘Assign to’ within action tab doesn’t load value on edit
Editing an Automation Rule that has the Action to ‘Assign To’ now loads the value the user has assigned
Asset Manager:
Asset OS not updating from Window 10 to Windows 11
The asset operating system will now update device information from Windows 10 to Windows 11
Remove the ability to select Mac Devices in Assets Table
Users can now view Mac devices within the assets table but the ability to select them will be disabled as the option to run assets on mac devices is not available yet– this is the same as iOS and Chrome
White Square in Asset Overview (Dark & High Contrast Mode only)
When viewing a devices asset, the white spacing square causing a UI issue has been removed.
All Sites selected for Asset Alerts when updating the selected sites
Now selecting a site for email alerts saves the changes – navigating away from that tab and then navigating will retain the selected sites
Error ‘index out of bounds of array’ for Server Offline Alerts
We have now made it mandatory to add the Server Name
Add options to run Asset Reports between Versions
This has now been updated so when a user switches to ‘between’ an additional version field is added
Bandwidth reports returning no data
The bandwidth reports return data when ran now
Main Console Portal:
Thumbnail filtering does not show the checkmark icon on selection
When filtering the thumbnails by All, Logged In, Logged Out, None the selected option should now display a checkmark icon next to it
Right clicking a Teams Group, then right clicking an AD Group causes the Teams Group to fill white
When a user right clicks on a Teams Group and straight after right clicks on an AD Group the Teams Group it will no longer highlight white causing an issue with viewing the groups
List View does not always show red when a violation occurs
When a violation is triggered the device name is shown in red and won’t switch back and forth from green to red
Search box within list view and thumbnail view not clearing text between both views
When entering text into the list view search box, the value is no longer passed over to the thumbnail search box. The text is now cleared from the search box and the text will not exist in the other search box.
Editing a Site returns a Console Error
Editing sites now does not cause an error
Fixed issue with running certain modules
Admin Console Portal:
Table Border appears on screen sizes less than 768px
The border that appeared around the tables within the Admin Center Dashboard when users screen sizes were less than 768px have now been removed.
Unable to remove Org Admin in Manage Users / Roles
No imitation now to prevent Org Admin being removed from Users or Roles.
Audit Logs were limited to 30 days prior
Users can now select audit logs for more than 30 days prior*.
*Please note: The range the user can select is still limited to 30 days to prevent timeouts from large data being returned
First Agreed date is overwritten when new acknowledgement is added
The first agreed date of an AUP will not be overwritten when a new acknowledgement is added, unless an AUP has been reset
Unable to run reports from Dashboard tiles once navigating away from Logging
Removed the issue of not being able to click containers after navigating away when running reports.
Clicking on empty data returns errors
Removal of the continuous loading spinner when clicking on an empty table.
Search Filters are not honored when removing another filter
Filtering the logs using multiple filters would return the correct results.
Misc. UI Fixes:
Login Partial overlaps on smaller screens
When the users screen sizes in less than 300px the icons will no longer overlap with each other.
Unable to log out when getting a 404 error
The log out option has now been removed and users should only be able to click the button to return to the home page.
Test Connection not working
When running the Test Connection now produces results