The Live Chat module enables users to initiate real-time chat sessions with devices. This feature allows for direct communication with users on the other end, making it easier to provide support, answer questions, or troubleshoot issues in real-time.
Related Packages and Compatibility:
Class Cloud - Enterprise Cloud
Windows: 10, 11 (64-bit Required)
ChromeOS
How to use:
- Log into your Senso Portal
- Locate the Live Chat Module across the toolbar:
- Select the device you wish to initiate a live chat with, in this example we are selecting TF-VMClient-01 and sending "Good Morning" as our first message:
- Once you have populated your message, simply click run and a popup will be presented to the end user allowing them to respond to your messages:
- Your messages and responses from the client will be displayed in the portal:
- Once you have completed your interaction, enable the end chat and close option, selecting run:
The end user will then be able to close the chat:
Troubleshooting & FAQs
If you are facing issues with this module, please contact our support desk via Live Chat or email [email protected]