Troubleshooting

Your client won't connect to the server
Check your internet connection: On the client device open a web browser.  Browse to https://portal.senso.cloud/ to confirm that the client has a work...
Tue, 23 Apr, 2019 at 1:42 PM
.NET Framework error when installing the client application
Issue When attempting to install the senso.cloud client the following error is displayed. Solution Machines running the client require .N...
Wed, 23 Oct, 2019 at 12:07 PM
Why are some of my thumbnails black?
Do you see a black window like in the image below?  This could represent an inactive remote session for instance a minimized remote desktop session or a d...
Thu, 13 Apr, 2017 at 10:06 AM
How do I know which version of the client to install?
You need to download a version of the client installer which matches the architecture of the operating system, this will be either 32-bit or 64-bit.  If...
Thu, 13 Apr, 2017 at 3:25 PM
The console won't load in Firefox
Issue The console displays in a constant loading state when viewed in the Firefox browser as shown below. Solution The typically happens when a...
Mon, 5 Aug, 2019 at 11:07 AM
Message "An unexpected error has occurred" when trying to log into the web console using Chrome
Issue In certain cases the user may be presented with the following page when they attempt to log into the web console using the Google Chrome browser. ...
Fri, 26 May, 2017 at 9:09 AM
Remote Login does not work on Windows 7 with Sophos Safeguard Installed
Due to the Sophos Safeguard (Device Encryption) interfering with the logon process, the senso remote login module on windows 7 fails. To counter this, p...
Thu, 7 Feb, 2019 at 9:50 AM
A website or application that uses its own SSL Certificate is not working
Senso.cloud filters SSL traffic and in some instances where a website or application needs their own SSL Certificate installed, the site may no longer work ...
Mon, 11 Mar, 2019 at 3:39 PM
Senso Servers Status
A new status page has been created to check the current status of our servers. Please see: http://status.senso.cloud
Mon, 24 Jun, 2019 at 10:15 PM
Firewall TLS/SSL Information
Please find information below for connectivity issues and/or seeing live thumbnails.  IMPORTANT: Please allow access to any and all Senso.cloud rela...
Tue, 1 Oct, 2019 at 10:45 PM