Troubleshooting

Your client won't connect to the server
Check your internet connection: On the client device open a web browser.  Browse to senso.cloud to confirm that the client has a working internet ...
Wed, 19 Apr, 2017 at 11:53 AM
.NET Framework error when installing the client application
Issue When attempting to install the senso.cloud client the following error is displayed. Solution Machines running the client re...
Thu, 7 Sep, 2017 at 10:30 AM
Why are some of my thumbnails black?
Do you see a black window like in the image below?  This could represent an inactive remote session for instance a minimized remote desktop session or a d...
Thu, 13 Apr, 2017 at 10:06 AM
How do I know which version of the client to install?
You need to download a version of the client installer which matches the architecture of the operating system, this will be either 32-bit or 64-bit.  If...
Thu, 13 Apr, 2017 at 3:25 PM
The console won't load in Firefox
Issue The console displays in a constant loading state when viewed in the Firefox browser as shown below. Solution The typically...
Fri, 2 Dec, 2016 at 12:32 PM
Message "An unexpected error has occurred" when trying to log into the web console using Chrome
Issue In certain cases the user may be presented with the following page when they attempt to log into the web console using the Google Chrome browser. ...
Fri, 26 May, 2017 at 9:09 AM