FAQ

How does senso.cloud work?
To improve audio and video quality, senso.cloud makes a direct peer-to-peer connection when possible. This allows senso.cloud to con...
Tue, 18 Apr, 2017 at 5:06 PM
What are the system requirements?
Client System Requirements Operating SystemWindows 7 SP1, Windows 8.1, Windows 10 - Both 32-bit and 64-bit versions of the operating systems a...
Thu, 11 Jul, 2019 at 10:14 AM
Browser requirements for the web console
  Edge   Chrome *4 Safari  Firefox *1 Opera          Planned   *2     ...
Fri, 18 Sep, 2020 at 9:52 PM
How to remove old devices
Click the Admin Center gear icon in the upper right-hand corner of the toolbar. Click Devices from the menu bar along the left-hand side...
Tue, 23 Apr, 2019 at 12:11 PM
How can I tell if a device is online?
Admin: Log into your Senso console as an administrator. In the Groups Window, select a site you wish to view the device status of. Within the por...
Mon, 7 Sep, 2020 at 2:42 PM
How do I find my license key?
Log into your senso console as an administrator. Click the Admin Center gear icon in the upper right-hand corner of the toolbar. From t...
Wed, 25 Oct, 2017 at 5:33 PM
How to specify a proxy for the senso client to use
You may override the automatic detection of the proxy by creating a proxy.txt file.  Create an empty text document Enter your proxy address in the fol...
Wed, 10 Jul, 2019 at 12:22 PM
Why does it say "Legacy" when I remote into a device?
When you remote control a Device or you go into Thumbnail view, you will on occasion see devices with the word "LEGACY" on the screen. This is n...
Mon, 1 Jun, 2020 at 8:25 PM