Troubleshooting

Sophos/Bitdefender Exclusions for May 2020 Client
With the release of our May 2020 Client, customers that utilize Sophos and Bitdefender antivirus will need to add exclusions for Senso within these programs...
Wed, 6 Jan, 2021 at 1:55 PM
Why does it say "Legacy" when I remote into a device?
When you remote control a Device or you go into Thumbnail view, you will on occasion see devices with the word "LEGACY" on the screen. This is n...
Mon, 2 Nov, 2020 at 2:03 PM
How to Generate Network Captures for Troubleshooting
When working with senso.cloud Support, we may sometimes ask you to collect a network capture, which can be used to record the HTTP data traffic of the affec...
Mon, 26 Jul, 2021 at 2:13 PM
Test Connection
To help resolve issues with connections from your portal there is a Test connection feature that gives you information about what could be the issue and als...
Tue, 8 Jun, 2021 at 3:14 PM
WebRTC ICE URLs for Chromebooks via Google Admin Console
If portal users are having issues with seeing thumbnails of student devices in the Senso portal from a Chromebook device.  Only needs to be applied to OU&#x...
Tue, 8 Jun, 2021 at 4:47 PM
Recommendations for Exclusions for Online State Testing
*This article is intended to give our recommendations for known items to exclude in Logging and Blocking policies to help with Senso interfering with any St...
Thu, 7 Apr, 2022 at 5:13 PM
Sophos Core Agent 2022.x and Senso.Cloud Windows Agent
There have been reports from customers using Senso Cloud alongside Sophos Central about errors while downloading large files on devices: Couldn’t downlo...
Mon, 17 Oct, 2022 at 8:25 AM