Developer mode has to be enabled in order for logs to be collected from the Chrome client extension.

Follow these steps to enable Developer mode

  1. Log into the Google Admin console (
  2. Go to Device Management
  3. Click Chrome management 
  4. Click User Settings
  5. Select the organization which contains the users you want to change the configuration for. 
  6. Under the User Experience category. Open the drop down box for Developer Tools and select "Always allow use of built-in developer tools".
  7. Changes made to an organisation are also inherited by users in child organisations unless they are overridden at a lower level. The Admin console marks whether a setting is Inherited or overridden (marked as "Locally applied").
  8. Click Save in the bottom right side
  9. Don't forget to turn developer mode off once you are done collecting the error logs.