Troubleshooting

A website or application that uses its own SSL Certificate is not working
Senso.cloud filters SSL traffic and in some instances where a website or application needs their own SSL Certificate installed, the site may no longer work ...
Mon, 24 May, 2021 at 2:46 PM
Your client won't connect to the server
Check your internet connection: On the client device open a web browser.  Browse to https://portal.senso.cloud/ to confirm that the client has a work...
Mon, 30 Nov, 2020 at 11:07 AM
Senso Servers Status
A new status page has been created to check the current status of our servers. Please see: http://status.senso.cloud
Fri, 9 Oct, 2020 at 10:27 AM
How do I know which version of the client to install?
You need to download a version of the client installer which matches the architecture of the operating system, this will be either 32-bit or 64-bit.  If ...
Tue, 18 May, 2021 at 8:07 AM
Message "An unexpected error has occurred" when trying to log into the web console using Chrome
Issue In certain cases the user may be presented with the following page when they attempt to log into the web console using the Google Chrome browser. ...
Thu, 13 May, 2021 at 2:18 PM
.NET Framework error when installing the client application
Issue When attempting to install the senso.cloud client the following error is displayed.   Solution Machines running the client require ....
Tue, 18 May, 2021 at 8:31 AM
Disabling Anonymize Local IPs Exposed by WebRTC
Please go to this article if you want to deploy this change via Group Policy Stop chrome from concealing local IP addresses with mDNS hostnames. This ca...
Mon, 2 Aug, 2021 at 9:14 PM
Enabling Debug Logs on a device
How to generate debug logs for selected devices manually. You will be putting a text file into the senso.cloud folder on the C drive.  Locate (C:)\Progra...
Tue, 8 Jun, 2021 at 10:43 AM
Enable Developer mode on Chromebooks
Developer mode has to be enabled in order for logs to be collected from the senso.cloud Chrome client extension. Follow these steps to enable Developer mo...
Fri, 14 May, 2021 at 7:47 PM
Collecting Console Logs for Support Ticket
Collect Developer Logs for Troubleshooting Chromebook Issues Developer mode has to be enabled in order for logs to be collected from the senso.cloud Chrom...
Tue, 18 May, 2021 at 3:05 PM