Troubleshooting

Remote Login does not work on Windows 7 with Sophos Safeguard Installed
Due to the Sophos Safeguard (Device Encryption) interfering with the logon process, the senso remote login module on windows 7 fails. To counter this, p...
Fri, 9 Oct, 2020 at 10:27 AM
A website or application that uses its own SSL Certificate is not working
Senso.cloud filters SSL traffic and in some instances where a website or application needs their own SSL Certificate installed, the site may no longer work ...
Fri, 9 Oct, 2020 at 10:27 AM
Your client won't connect to the server
Check your internet connection: On the client device open a web browser.  Browse to https://portal.senso.cloud/ to confirm that the client has a work...
Mon, 30 Nov, 2020 at 11:07 AM
Senso Servers Status
A new status page has been created to check the current status of our servers. Please see: http://status.senso.cloud
Fri, 9 Oct, 2020 at 10:27 AM
Why are some of my thumbnails black?
Do you see a black window like in the image below?  This could represent an inactive remote session, for instance, a minimized remote desktop session or a ...
Fri, 9 Oct, 2020 at 10:27 AM
How do I know which version of the client to install?
You need to download a version of the client installer which matches the architecture of the operating system, this will be either 32-bit or 64-bit.  If ...
Fri, 9 Oct, 2020 at 10:27 AM
Message "An unexpected error has occurred" when trying to log into the web console using Chrome
Issue In certain cases the user may be presented with the following page when they attempt to log into the web console using the Google Chrome browser. ...
Fri, 9 Oct, 2020 at 10:27 AM
.NET Framework error when installing the client application
Issue When attempting to install the senso.cloud client the following error is displayed. Solution Machines running the client require .N...
Fri, 9 Oct, 2020 at 10:28 AM
Disabling Anonymize Local IPs Exposed by WebRTC
This article is no longer relevant after a recent update for Google Chrome and Microsoft Edge. Please go to this article instead Stop chrome from concea...
Wed, 18 Nov, 2020 at 12:23 PM
Enabling Debug Logs on a device
How to generate debug logs for selected devices manually. You will be putting a text file into the senso.cloud folder on the C drive.  Locate (C:)\Progra...
Fri, 9 Oct, 2020 at 10:28 AM