Verify your license key is correct:


Verify your site ID is correct:

Confirm if the device is showing as unassigned:


Ensure all prerequisites have been completed for Firewall and Anti Virus :

Networking Configuration
Anti Virus Configuration


If the client is still offline even after completing the previous steps, retrieve the error logs folder and submit it to our support team for further review. The location of the error logs folder is: (C:)\Program Files\Renato\\errorlogs.


Error logs can be submitted to our team via email to or via our Live Chat