Please make sure the following location is excluded from any form of scanning from Antivirus:
- C:\Program Files\Renato\*.*
- C:\Program Files\Renato\senso.cloud\*.*
If your Antivius also does Web Scanning, please exclude the following domains:
- senso.cloud
Please find links below to exclude Senso in Sophos and Bitdefender:
Bitdefender:
https://www.bitdefender.com/support/managing-antimalware-exclusions-in-gravityzone-2375.html
Sophos:
https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/ScanningExclusions.html
Instructions for adding exclusions in Senso Admin portal
If you are using the Logging and Blocking module please make sure to exclude your Antivirus program:
Adding Antivirus Application to Senso Exclusions