Please make sure the following locations are excluded from any form of scanning from Antivirus:

• C:\Program Files\Renato\senso.cloud\SensoClient.exe
• C:\Program Files\Renato\senso.cloud\SensoService.exe
• C:\Program Files\Renato\senso.cloud\SensoState.exe
• C:\Program Files\Renato\senso.cloud\SensoLaunch.exe
• C:\Program Files\Renato\senso.cloud\SensoUpdate.exe 
• C:\Program Files\Renato\senso.cloud\Modules\9144ce3c-eb4f-47d4-ac19-ea36071bdc64\aadg.exe
   

If your Anti-virus also does Web Scanning, please exclude the following domains:
 

- senso.cloud

- service.signalr.net

- blob.core.windows.net
 

Please find links below to exclude Senso in Sophos and Bitdefender:
 

Bitdefender:
https://www.bitdefender.com/support/managing-antimalware-exclusions-in-gravityzone-2375.html 

Sophos:

https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/ScanningExclusions.html