Please make sure the following location is excluded from any form of scanning from Antivirus:

- C:\Program Files\Renato\*.*

- C:\Program Files\Renato\senso.cloud\*.*

If your Antivius also does Web Scanning, please exclude the following domains:

- senso.cloud

- service.signalr.net

- cloudapp.net

- blob.core.windows.net

Please find links below to exclude Senso in Sophos and Bitdefender:

Bitdefender:
https://www.bitdefender.com/support/managing-antimalware-exclusions-in-gravityzone-2375.html 

Sophos:

https://docs.sophos.com/central/Partner/help/en-us/central/Partner/tasks/ScanningExclusions.html

Instructions for adding exclusions in Senso Admin portal

If you are using the Logging and Blocking module please make sure to exclude your Antivirus program:

Adding Antivirus Application to Senso Exclusions