Enabling debug logs on Windows devices allows for enhanced troubleshooting by capturing detailed system activity. This can be useful when diagnosing issues with the Senso client. Debug logging can be enabled using the CMD module in Senso or by manually editing the configuration file.

Enabling Debug Logs via CMD Module

To enable debug logging using the CMD module in Senso, run the following commands:

senso? update -k logging:enabled -p true

senso? update -k logging:minimalloglevel -p debug

Note: These commands will not work if executed directly in CMD outside of the Senso module.

Manually Enabling Debug Logs via Configuration File

You can enable debug logging by modifying the configuration file on the device:

C:\Program Files\Renato Software\Senso.Cloud.Client\Configuration\ClientConfiguration.json

Locate the following fields and modify them as shown:

"enabled": true,

"minimalLogLevel": "debug"

If Senso.Cloud Support has requested you to enable debug logs, please replicate your issue, collect the error logs, and zip the folder located at C:\Program Files\Renato Software\Senso.Cloud.Client\Logs. 

Once done, submit the zipped logs to our team via [email protected]

Disable Debug Logs via CMD Module

To disable debug logging using the CMD module in Senso, run the following commands:

senso? update -k logging:enabled -p false

senso? update -k logging:minimalloglevel -p Infomation

Note: These commands will not work if executed directly in CMD outside of the Senso module.

Manually Disabling Debug Logs via Configuration File

You can disable debug logging by modifying the configuration file on the device:

C:\Program Files\Renato Software\Senso.Cloud.Client\Configuration\ClientConfiguration.json

Locate the following fields and modify them as shown:

"enabled": false,

"minimalLogLevel": "Infomation"