This article explains the cause and resolution of the "Missing C++ Redistributable" error when attempting to remotely access a Windows device using Senso.

When attempting to initiate a remote session through Senso, you may encounter the following error:

"Missing C++ Redistributable"

This error indicates that the target device is missing a required version of the Microsoft Visual C++ Redistributable package needed to support remote access functionality.

To resolve this issue, install the latest supported Microsoft Visual C++ Redistributable package on the affected device.

You can download it directly using the following link:

https://aka.ms/vs/17/release/vc_redist.x64.exe 

Step 1: Download the installer.

Step 2: Run the file on the affected device.

Step 3: Follow the on-screen instructions to complete the installation.

Step 4: Once installed, try initiating the remote session again.

Deploy via Microsoft Intune (Endpoint Manager)

Step 1: Download the Installer:

Step 2: Create an Intune Win32 App, Use the Microsoft Win32 Content Prep Tool to package the .exe into .intunewin

Use command line: vc_redist.x64.exe /install /quiet /norestart

Step 3: Add the app to Intune as a Win32 app

Step 4: Assign it to your target device or user groups