If you want to stop a certain word from being detected , you can exclude this word from the library. This will stop any emails relating to this keyword and not raise a violation within the admin centre.


Pre-requisites:



Steps:


  1. Follow this article on creating a new Detection Library.
  2. Create a new item that is exactly the same phrase that is being flagged in your portal and set the context to Keyword Detection. Set the Action to "Whitelist"


  3.  Click confirm on the new item
     
  4. Click confirm on the new detection library.

  5.  You will need to now enable the detection library in your existing logging and blocking policy.