If you want to stop a certain word from being detected , you can exclude this word from the library. This will stop any emails relating to this keyword and not raise a violation within the admin centre.

Pre-requisites:

• You need to be an Organisation Admin or a role that has permissions to edit policies, create and edit detection libraries - https://support.senso.cloud/support/solutions/articles/79000116302-creating-roles
• You need to have Safeguard Cloud or Enterprise cloud -
  https://www.senso.cloud/pricing
• You need to have a logging and blocking policy created - https://support.senso.cloud/support/solutions/articles/79000116262-logging-setting-up

Steps:

1. Follow this article on creating a new Detection Library.
2. Create a new item that is exactly the same phrase that is being flagged in your portal and set the context to Keyword Detection. Set the Action to "Whitelist"
   
   
   
3.  Click confirm on the new item
    
4. Click confirm on the new detection library.
   
   
5.  You will need to now enable the detection library in your existing logging and blocking policy.
   

Finding the Logging and Blocking Policy

Logging and blocking policies can be set at any level. Typically, the policy would either be at the top level or at the site level. Alternatively, you may find it set on a group within the sites.

If you don't know where you are logging and blocking policy is set. You can tick the device you are seeing this issue on and then click the passport.
 

That should open a window for you that will show which policies are affecting the device and where they are.