To gather logs from the Senso.cloud Chrome client extension, Developer mode must be enabled. Follow the steps below to collect the necessary logs for troubleshooting.

How to Collect and Submit Console Logs:

1.  Make sure that Developer Mode has been turned on for the user account you are logging into the Chromebook with.

2.  In the Chrome Browser, click on the 3 Dots for Customize and Control Google Chrome options

3. Then choose More Tools and then Extensions

4. In the Extensions areas, check to make sure Developer mode is activated then find and click on the 'service worker' link in the Senso.cloud client extension box

5. A dialog box will appear that will contain information to be saved and submitted with your ticket. Choose the Tab at the top listed as Console then select the All Levels pull down menu and turn on Verbose.

6. Replicate the error that has occurred so the information will appear in the console area.

7. Right click in the white area and choose Save As and save the logs in your Cloud folder to attach to your support ticket.