Verify your license key is correct:

• Verify the license file is located at C:\Program Files\Renato\senso.cloud\license.key
• Confirm your license key is correct, edit via text editor - https://portal.senso.cloud/AdminCenter#Licence
• Ensure the file name is License.Key and not License.Key.txt
• Check you are not exceeding your license count
• If you are exceeding the licence count, contact your account manager to get this increased or run the cleanup tool - https://support.senso.cloud/support/solutions/articles/79000123021-device-cleanup-tool

Verify your site ID is correct:

• Verify the site id file is located C:\Program Files\Renato\senso.cloud\site.id
• Ensure your Site Assignment ID is correct, edit with text editor - https://portal.senso.cloud/AdminCenter#SiteManager

Confirm if the device is showing as unassigned:

• Navigate to unassigned devices - https://portal.senso.cloud/AdminCenter#Devices?type=Unassigned
• Confirm the device is not listed
• If listed, assign to a site - https://support.senso.cloud/support/solutions/articles/79000116271-assigning-devices-to-a-site

Ensure all prerequisites have been completed for Firewall and Anti Virus :

Networking Configuration
Anti Virus Configuration

If the client is still offline even after completing the previous steps, retrieve the error logs folder and submit it to our support team for further review. The location of the error logs folder is: (C:)\Program Files\Renato\senso.cloud\errorlogs.

Error logs can be submitted to our team via email to [email protected] or via our Live Chat