Check your internet connection:
- On the client device open a web browser.
- Browse to https://portal.senso.cloud/ to confirm that the client has a working internet connection.
- If the website fails to load please check the internet connectivity on the client, if the site loads correctly please proceed to the next step.
Add Firewall rules:
- Follow the guide on configuring your firewall to make sure that it's not preventing your clients from connecting
Check the time and date on the client:
If the time and date on the client is incorrect (often caused by a flat BIOS battery), the client could experience issues authenticating and won't connect to the portal.
- Check the time and date in the bottom right of the screen is showing the correct time and date.
- If the time or date is incorrect set it correctly.
- Stop the service Senso.Cloud.Service for at least 30 seconds.
- Start the service Senso.Cloud.Service.
Check the License.key file is not named License.key.txt
- Verify the file name is License.Key and not License.Key.txt
- If needed rename file to License.Key
- Stop the service Senso.Cloud.Service for at least 30 seconds
- Start the service Senso.Cloud.Service
- Check if the device is showing as unassigned
Check if the device is showing as unassigned:
- Log into senso.cloud as an administrator.
- Click the Admin Center gear icon in the upper right-hand corner of the toolbar.
- Click Devices from the menu bar along the left-hand side of the console
- Find your device. Don't forget you can use the search box located at the top-right of the window.
- Select the checkbox to the left of the device name
- From within the Devices window menu bar, select the "Assign Selected To" drop-down and select your organization
- Click the save button to the right of the drop-down button above
Verify you have the correct license key:
- Open the license file with text editor (C:\Program Files\Renato\senso.cloud\license.key)
- Verify your license key is correct.
- Remove any extra white spaces from the file.
- After "Saving" the file
- Reboot the device
Reset your Security Certificate:
- Open Task Manager and stop the Senso.Cloud.Service. You will also need to check the “Details” tab of Task Manager and wait for the senso.client applications to unload itself.
- Delete the following file “C:\Program Files\Renato\senso.cloud\mycomputername.cer”
- Restart the Senso.Cloud.Service
- Open web management console, Devices
- Search for your device name and trust it.